🌿 NicTrack Support

Helping you quit nicotine, one day at a time

Frequently Asked Questions

How do I start tracking my nicotine usage?

Simply open NicTrack and tap the button for your nicotine type (vape, cigarette, or pouch). The app will automatically log the time, calculate nicotine intake, and update your progress.

Can I track multiple types of nicotine?

Yes! NicTrack supports vaping, cigarettes, and nicotine pouches. You can switch between types and track all your usage in one place.

How do I set up a quit plan?

Go to the Plan tab, set your quit date, and choose your timeline (2 weeks to 6 months). NicTrack will create a personalized reduction plan with daily limits.

Is my data private and secure?

Absolutely. All your data is encrypted and stored securely. We never share your personal information with third parties. Check our Privacy Policy for details.

How does the money saved calculator work?

NicTrack calculates your savings based on the cost per unit you input during setup. It shows daily, weekly, and total savings as you reduce or quit.

What's included in the free trial?

The 3-day free trial (yearly plan only) gives you access to all premium features including unlimited quit plans, detailed analytics, and milestone notifications.

How do I cancel my subscription?

You can cancel your subscription anytime through your Apple ID settings. Go to Settings > Apple ID > Subscriptions > NicTrack and select "Cancel Subscription."

I forgot my password. How do I reset it?

Tap "Forgot Password" on the login screen and follow the instructions to reset your password via email.

Can I export my data?

Premium users can export their usage data from the app settings. This includes all your logs, progress, and statistics.

How accurate is the addiction assessment?

Our assessment is based on validated clinical tools and provides a general indication of nicotine dependency. It's not a medical diagnosis - always consult healthcare professionals for medical advice.

Still Need Help?

We're here to support your journey to quit nicotine.

Email: ntadic1804@icloud.com

Response Time: Usually within 24 hours

Hours: Monday - Friday, 9 AM - 6 PM EST

Troubleshooting Tips

App not syncing?

Check your internet connection and try refreshing the app. If issues persist, try logging out and back in.

Notifications not working?

Make sure you've enabled notifications in your phone settings and in the app. Go to Settings > Notifications > NicTrack.

App crashing or freezing?

Try restarting the app first. If that doesn't work, restart your phone. For persistent issues, contact us with details about your device and iOS version.